TERMS AND CONDITIONS

1. DEFINITIONS

“Booking” means the period for which you have paid to stay at the Property.
“Property” means Altitude 261 and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.
"Event" means a booking that includes Visitors.

2. ACCEPTANCE & RESPONSIBILITY

Payment of the Deposit constitutes acceptance of these Terms and Conditions.

3. CHECK-IN/OUT

Check-in time is not before 3pm on the arrival date and check out time is not later than 11am on departure date.
Early arrival or Late departure is subject to prior arrangement and availability and extra charges will apply beyond 1pm departure.
You must notify Management of expected arrival time and a mobile contact number before arrival.

4. PAYMENT

A deposit of 25% of the total must be received within 3 days after the Booking is taken by Management.
Bookings are not confirmed unless and until this deposit is received unless otherwise agreed.
Payment in full (remaining 75%) must be received no later than 30 days prior to your arrival.
Payments must be received in Australian $ net of any bank or other transaction charges.
Please ensure payments are made within the specified time frames or the Booking can be subject to cancellation without notice.
We accept payment by the following methods: Visa, MasterCard, or direct bank deposit.
Cash payments are not accepted.
A credit card surcharge of 2% will be levied to cover transaction costs associated with credit card payments.
Bank details for direct payment transfers are noted on the invoice or booking confirmation email. Bank transfers incur not additional fees.

5. CANCELLATION OR VARIATION

If you need to vary or cancel your Booking, please contact us immediately at hello@altitude261.com or on 0411 215 661.
In the event that you need to cancel your booking - and subject to the cancellation being made more than 60 days prior to the expected check in date - you will receive a refund of the deposit you paid (minus a $500 fee for general bookings, and $1000 for bookings that have a 4 night minimum, e.g. Xmas/New Year and Easter).
As an alternative, your booking arrival date can be changed - subject to the alteration being requested more than 60 days prior to the expected check in date - without penalty. New dates are subject to availability and must within 12 months of the original arrival date. You can make one date change per booking.

6. SECURITY BOND

A credit card pre-authorisation bond of $1500.00 AUD is taken at your arrival. If no damage claim is required this pre-authorisation bond is automatically released 7 days following your arrival.
Any damage loss or expense incurred by Management as a result of your breach of these Terms and Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests beyond those declared.

7. UNAVAILABILITY

If the Property becomes unavailable for your occupancy due to unforeseen reasons (eg. fire, storm, damage, etc) then Management will inform you immediately and any monies paid will be refunded in full.

8. PARTIES, EVENTS & FUNCTIONS

Parties, Events and Functions are not allowed unless prior arrangements are in place. Due to our current insurance policy coverage this option is not currently offered.

9. LINEN AND TOWELS

We supply fresh linen, pillows, sheets, towels, hand towels, bath mats and beach towels. These are to be left in each bedroom/bathroom on departure.

10. YOUR RESPONSIBILITIES

You must comply with all applicable Property Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay, and must notify us of this immediately. Management may recover from you repair or replacement cost (at Management's discretion).
Only the guests included in the Booking can stay over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund. If you plan to have a non-resident visitor come to the Property you must inform Management in advance.
Disturbance to our neighbours, including excessive noise, is prohibited and can result in Booking termination without refund and at Management’s discretion.
Before departure all rubbish is to be put in the appropriate council bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition similar to how it was presented to you on check-in.
Extra cleaning charges may be incurred for cleaning dirty dishes and kitchen appliances, emptying fridges, removal of excessive rubbish etc.
All furniture and furnishings must be returned to where they were in when you arrived.

11. PROBLEMS OR COMPLAINTS

In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the matter as quickly as possible. You must allow service access to the property in the event of urgent repair or maintenance need.
We recommend all guests purchase travel insurance.

12. ALTITUDE 261 DESCRETION

Altitude 261 has the right to refuse a booking and refund any payments made at our discretion.
Altitude 261 accepts no responsibility or liability for any loss or damage to any property belonging to guests or visitors, including hire equipment and all items that are left on site.

13. PET POLICY

Your well behaved pet/s (2 dogs maximum) are welcome to join you at Altitude 261.
Altitude 261 borders wildlife corridors. If your pet is likely to chase native animals, is aggressive, or barks excessively, then they should not be brought with you.

Pet terms and conditions:

Your pet/s will remain under your control, this includes when being walked off leash.
Will be on leash if exploring the property.
Will be contained at night inside or outside tied.
All dog droppings are to be collected and put in the bin.